This PrestaShop tickets & helpdesk module by FME allows you to give support to the customers by using e-ticketing system. The customers can create tickets for each of their issue and send them to support team. The merchant can create priority, email template or pre made replies. This module helps you to no longer you need to track emails, phone call or handle complaints from customers. This online ticketing system helps your customers to define the problem they are facing and you can prioritize and manage tickets like statuses, departments, email templates, premade replies and much more.

Get this plug-in here: E-tickets System module for PrestaShop